Per Diem Patient Access Representative at UnitedHealth Group
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Per Diem Patient Access Representative
Phoenix Arizona
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Caring. Connecting. Growing together.
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Per Diem Patient Access Representative
Requisition number 2329043
Job category Admin Support Services
Primary location Phoenix AZ
Date posted 03172026
Overtime status Non-exempt
Travel No
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2000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.
Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start
Caring. Connecting. Growing together.
Responsible for providing patient-oriented service in a clinical or front office setting performs a variety of clerical and administrative duties related to the delivery of patient care including greeting and checking in patients answering phones collecting patient co-pay and insurance payments processing paperwork and performing other front office duties as required in a fast-paced customer-oriented clinical environment.
This position is Per Diem. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. It may be necessary given the business need to work occasional overtime. Our office is located at 350 W. Thomas Rd. Phoenix AZ.
We offer 4 weeks of paid training. The hours during the training will be 8am to 430pm or 7am to 330pm Monday - Friday.
Primary Responsibilities
Communicates directly with patients and or families either in person or on the phone to complete the registration process by collecting patient demographics health information and verifying insurance eligibility benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals pre-certification pre-determination and pre-authorizes according to insurance plan requirements
Verifies insurance coverage benefits and creates price estimates reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patients previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
What we do
Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.
https://www.youtube.com/watch?v=5PbNyi2IDkY
Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.