Analysis Skills, Artificial Intelligence (AI), Career Counseling, Career Development, Change Management, Coaching, Communication Skills, Conflict Resolution, Consulting, Continuous Improvement, Cross-Functional, Customer Relations, Data Processing, Employee Relations, English Language, Human Resources Processes, Identify Issues, Legal, Maintain Compliance, Onboarding, Organizational Development/Management, People Management, Performance Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Improvement, Process Management, Project/Program Management, Regulatory Compliance, Staff Policies, Talent Management, Team Lead/Manager, Time Management, Trend Analysis, Writing Skills
People Consultant
Stripe is looking for a People Consultant to join our global team. This Chicago-based role will support Stripe managers and their teams, primarily in the United States and Canada. People Consultants at Stripe enable and support managers to build and lead successful teams. They have deep HR expertise and they leverage policies, experience, insights, and cross-functional partnerships – primarily with other People teams – to guide and coach managers, contribute to a culture of high performance, incrementally improve organizational health, and enable compliant, fair, and positive experiences for Stripes.
As a People Consultant, you'll help make Stripe a great place to work and grow. You'll partner with, coach, enable and advise Stripe's people managers on all things people-related: performance management and coaching, career development, employee relations, leveling, manager effectiveness, career development, navigating change, and more. This is a dynamic role that collaborates with Stripes across all levels, functions, and geographies and is a great opportunity to have an outsized impact on the culture of a fast-moving, scaling, global tech company.
Responsibilities
- Manager Coaching: Provide targeted coaching and consulting to managers at various levels to support their growth and effectiveness across a wide range of people-related topics, including performance management, career development, conflict resolution, and navigating organizational change
- HR Policy Expertise: Act as a subject matter expert on a range of HR policies and processes to support managers and employees
- Legal & Compliance: Work with legal counsel and external consultants to address complex issues and ensure compliance with labor regulations
- People Programs: Support key talent management initiatives such as annual cyclical programs, performance management, workforce reviews, and employee listening to ensure smooth and timely execution
- Reorganization Support: Guide and advise on change management and communications for team restructuring efforts
- Data & Insights: Analyze people and process data and trends to identify gaps in processes, policies, employee experience, or team dynamics
- User Focus: Ensure excellent employee experiences through key life cycle stages, including onboarding and departure processes
- Lead with Empathy: Foster a culture of humility, optimism, belonging, and inclusivity
Minimum requirements
- 4-8 years of HR experience, including at least 3 years in a client-facing HR role (e.g., HR Generalist, HR Business Partner, Employee Relations partner), or equivalent experience in a business-facing role
- Direct Manager Support: Demonstrated experience independently advising and coaching managers at varying levels on performance management, employee relations, and team culture
- Legal Knowledge: Working knowledge of employment legislation and practices in the United States, including experience working with legal counsel on complex employee matters
- Analytical Skills: Strong ability to diagnose problems using data and develop viable solutions
- Continuous Improvement: Actively seek ways to improve processes and demonstrate initiative to gain support for and implement changes that deliver positive impact
- Communication: Excellent written and verbal communication skills in English, including the ability to communicate clearly and credibly with managers at all levels
Preferred qualifications
- Fast-Paced Environment: Experience working in a rapidly growing technology company or large organization
- AI Fluency: Knowledge and application of AI tools
- Canadian Employment Practices: Knowledge of employment legislation and practices in Canada
- Project Management: Proven project management skills with the ability to engage stakeholders effectively and deliver outcomes on schedule
- Facilitation Skills: Experience facilitating team effectiveness workshops with management teams