Penalty Support Specialist

Power of Attorney Specialist / Administrative Support

Schedule: Approximately 10% onsite as needed for mail processing
Interview Process: Virtual Interviews

Position Summary

This position is responsible for processing Arizona Forms 285 and 290, providing administrative support, and serving as a point of contact for taxpayer inquiries related to Power of Attorney (POA) and Penalty Abatement forms.

Key Responsibilities

• Process incoming Arizona Forms 285 and 290, ensuring accuracy and completeness.
• Prepare and process Power of Attorney (POA) and Penalty Abatement forms for entry into the tax accounting system and PRU team inventory.
• Organize and securely maintain paper files, emails, faxes, and supporting documentation.
• Research and resolve POA and prescreening questions and issues.
• Serve as a point of contact for taxpayer inquiries regarding Forms 285 and 290.
• Provide Tier 1/basic customer support and assistance with form completion.
• Escalate more complex taxpayer cases and inquiries to senior team members when appropriate.
• Process incoming mail and perform other administrative duties as assigned.

Required Skills

• Basic administrative experience including typing, filing, and document management.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Customer service and communication skills.
• Ability to prioritize tasks and work independently.

Preferred Skills

• Experience using basic office equipment.
• 10-key experience.
• Previous experience in tax, legal, records, or administrative environments is a plus.

Education Preference

• Associate's degree preferred, or an equivalent combination of education and experience.

This position offers a primarily remote schedule, with occasional onsite requirements for mail processing and other business needs.