Pega Developer

Pega Developer

Information Systems

Application / Software Development

$ 50 - $ 53 / Hour

location_onPleasanton, California

acuteContractor

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Akkodis is seeking a Pega Developer for a Contract with a client in Pleasanton, CA. The ideal candidate with experience designing, developing, and implementing enterprise CRM and customer service solutions to enhance contact center operations and customer experiences.

Rate Range: $50/hour to $53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Pega Developer Job Responsibilities include:

• Design, develop, and implement Pega Customer Service applications and CRM solutions to support customer engagement and contact center operations.

• Configure and customize Pega components including Case Management, Data Pages, Flows, Decision Rules, Activities, and Integration Rules.

• Develop and support CTI integrations with contact center platforms such as Genesys to enable seamless customer interactions and agent productivity.

• Integrate Pega applications with enterprise systems using REST/SOAP web services, Java, SQL, and industry-standard integration patterns.

• Troubleshoot application issues, optimize system performance, and provide production support while ensuring compliance with enterprise development standards.

• Collaborate with business stakeholders, customer service teams, and technical leadership to deliver scalable, high-quality customer service solutions and modernization initiatives.

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, Software Engineering, or a related technical field.

• 10+ years of experience in Pega application development, including 5+ years of experience implementing Pega Customer Service solutions.

• Strong expertise in Pega Customer Service, Case Management, CTI integrations (Genesys preferred), Data Pages, Flows, Decision Rules, and enterprise CRM solution development.

• Proven experience integrating Pega applications with enterprise systems using REST/SOAP services, Java, SQL, and cloud platforms while supporting contact center modernization and customer service transformation initiatives.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Deep.Kumar@akkodisgroup.com.

Pay Details: $50.00 to $53.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1639365

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