Peer Support Specialist
Salary
$27.81 - $39.13 Hourly
Location
Multiple Locations, OR
Job Type
Regular
Job Number
2026-00509
Bureau
Public Safety Service Area
Opening Date
06/22/2026
Closing Date
7/6/2026 11:59 PM Pacific
The Position
Job Appointment: Regular, full time.
Work Schedule: Employees in this position will work four (4) 10-hour days with three (3) days off a week. Shifts include days, afternoons, and nights, including weekends and holidays. Ability to work any shift and on any day of the week is essential. During training, your shift may change depending on the availability of the trainers. After completing probation, you will be able to bid on an open shift based on your seniority.
Work Location: 330 SW Curry St., Portland OR 97239
Benefits: Please check our benefits tab for an overview of benefits for this position
Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees.
Union Representation: This classification is represented by the Professional Technical Employees, Local 17 (PROTEC17) collective bargaining agreement. You can view the labor agreement here: Current City Labor Agreements.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.
About Portland Street Response (PSR):
Portland Street Response is a compassionate, trauma-informed first response agency. PSR is dispatched by the Bureau of Emergency Communications (BOEC) to address mental and behavioral health crises, as well as non-emergency situations involving vulnerable populations.
Program Values:
Position Summary:
Under general direction of their supervisor, the Peer Support Specialists (PSS) serves on the multi-disciplinary PSR Aftercare team along with Community Health Workers (CHW). The role of the PSS is to connect with clients after 911 calls have been resolved. Our Crisis Response teams connect at the time of the 911 call and will refer clients needing more assistance to the Aftercare team. The PSSs and CHWs work closely to complete all tasks associated with follow-up crisis stabilization services, as well as various other administrative tasks.
Responsibilities include establishing positive, trusting relationships and providing support to individuals experiencing crisis; conducting follow up and assisting individuals being served in identifying, and navigating various community resources and external agency services; documenting support services in a program database in a manner that assures compliance with policies, program procedures and local, state, and federal regulations.
Frequently Asked Questions
What will my schedule be?
Portland Street Response (PSR) currently operates 0600-0000, 365 days a year, and is working toward 24/7 operations. Employees in this classification work varying shifts that cover all hours of operation. During training your schedule will change based on the availability of trainers. Schedules may change with as little as 7 days' notice. Once training is complete you will be able bid on an available schedule based on seniority.
Who is the primary population served by Portland Street Response?
With our current call criteria, we respond out of doors and in publicly accessible spaces. Many of the people we contact are experiencing houselessness.
For more details on PSR's call criteria and response, please see: https://www.portland.gov/streetresponse/psr-faq
Questions? Contact:
Jaclyn Snyder, Senior Recruiter
Bureau of Human Resources
Jaclyn.Snyder@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:
Ability to establish collaborative relationships with clients, and skills in engaging clients and others in problem-solving.
Ability to maintain appropriate boundaries and ethics while operating effectively within the peer scope i.e., sharing lived experience with addictions and/or mental health disorders and personal recovery story.
Ability to work effectively and collaboratively with colleagues of differing disciplines and in a variety of settings. May include, but are not limited to first responders, health agencies, and community services and organizations.
Ability to observe and recognize escalation by clients and to effectively respond and mitigate these issues when they emerge.
Ability to simultaneously talk, type data into an electronic record, and look at various screens to locate client information.
Applicants must also:
Although not required, you may have one or more of the following:
The Recruitment Process
STEP 1: Apply online between Monday, June 22, 2026 - Monday, July 6, 2026
Required Application Materials:
Resume
Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
We have recently updated our veteran preference process. Starting March 3rd, 2025 If you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.
If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.
Application Tips:
Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
Your résumé should support the details described in your responses to the supplemental questions.
How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
Do not attach materials not requested.
All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
All applications must be submitted via the Citys online application process. E-mailed and/or faxed applications will not be accepted.
You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.
STEP 2: Minimum Qualification Evaluation: Week of July 6, 2026
An evaluation of each applicants training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
STEP 3: Establishment of Eligible List: Week of July 13, 2026
STEP 4: Selection (Interview): July/August
STEP 5: Offer of Employment: August
STEP 6: Start Date: Late August/Early September
Additional Information
Click here for additional information regarding the following:
An Equal Opportunity Employer
A Career with the City of Portland offers many Employee Benefits
We offer a comprehensive benefits package, including but not limited to
AND SO MANY MORE!
Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers.
01
Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.
The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.
Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay questions with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.
Note: If you are requesting veterans preference, please be sure upload a copy of your DD214 and/or Veterans administration letter stating your disability. Veterans preference documentation must be submitted by the closing time of this announcement.
Have you read and understood all the information listed above?
02
Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)
03
The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)
04
Do you have or are you in the process of becoming a Certified Peer Support Specialist by Oregon Health Authority or comparable jurisdiction?
05
Employees in this position work shifts including days, afternoons, nights, including weekends and holidays. Are you willing and able to work any shift and on any day of the week?
06
Do you have a valid state drivers license and an acceptable driving record?
07
Do you have the ability to establish collaborative relationships with clients, and skills in engaging clients and others in problem-solving?
08
Provide a detailed example(s) of your ability to establish collaborative relationships with clients, and skills in engaging clients and others in problem-solving.
In your response, include details which clearly reflect how you meet this minimum qualification. Such as:
09
Do you have the ability to maintain appropriate boundaries and ethics while operating effectively within the peer scope i.e., sharing lived experience with addictions and/or mental health disorders and personal recovery story?
10
Provide a detailed example(s) of your ability to maintain appropriate boundaries and ethics while operating effectively within the peer scope i.e., sharing lived experience with addictions and/or mental health disorders and personal recovery story.
In your response, include details which clearly reflect how you meet this minimum qualification. Such as:
11
Do you have the ability to work effectively and collaboratively with colleagues of differing disciplines and in a variety of settings. May include, but are not limited to first responders, health agencies, and community services and organizations?
12
Provide detailed example(s) of your ability to work effectively and collaboratively with colleagues of differing disciplines and in a variety of settings. May include, but are not limited to first responders, health agencies, and community services and organizations.
In your response, include details which clearly reflect how you meet this minimum qualification. Such as:
13
Do you possess the ability to observe and recognize escalation by clients and to effectively respond and mitigate these issues when they emerge?
14
Provide a detailed example(s) of your ability to observe and recognize escalation by clients and to effectively respond and mitigate these issues when they emerge.
In your response, include details which clearly reflect how you meet this minimum qualification. Such as:
15
Do you have the ability to simultaneously talk, type data into an electronic record, and look at various screens to locate client information?
16
Provide a detailed example(s) of your ability to simultaneously talk, type data into an electronic record, and look at various screens to locate client information.
In your response, include details which clearly reflect how you meet this minimum qualification. Such as:
17
Please note the following question will not be considered during minimum qualification review. The information provided will be reviewed during the selection process.
Although not required, please provide information for any of the following preferred qualifications:
(Enter N/A if you do not have relevant experience)
Required Question
Employer City of Portland
Address 1120 SW 5th Ave, Room 987
Portland, Oregon, 97204