
Concierge Customer Service Representative TTEC
- $17.50 Per Hour
| Location | Buncombe County, North Carolina |
Agency
Dept of Health and Human ServicesDivision
Julian F Keith Alcohol , Drug Trt CtrJob Classification Title
Peer Support Specialist (S)Position Number
60036354Grade
NC04About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The primary role of the Peer Support Specialist at JFK ADATC is the facilitation of psychoeducational groups/classes/lectures to patients with substance use and mental health disorders. Topics include dual diagnosis (MH and SUD), relapse prevention, 12 step book study, and stages of change etc. These groups take place up to three times a day including evening and weekend days. The position is responsible for documentation of group attendance and participation in the electronic health record system. This position has the autonomy to create recovery based curriculum, develop new group topics, and facilitate educational lectures that coincide with the JFK patient activity schedule.Knowledge Skills and Abilities/Management Preferences
Recruitment Range: $38,341 to $50,448
This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.
This position will work 8a - 430p
About the Facility:
JFK is a 68-bed inpatient treatment facility designed to meet the needs of adults with substance use disorders from the 44 westernmost counties in North Carolina. The facility treats individuals with substance abuse and psychiatric diagnoses. JFK is accredited by the Joint Commission on Accreditation of Healthcare Organizations as a Behavioral Health facility and certified by the Centers for Medicare and Medicaid Services as an inpatient psychiatric hospital.
Compensation & Benefits:
The State of North Carolina offers the BEST comprehensive benefits around! Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit our website for additional information on North Carolina State Employee Benefits and the available plans to choose from with minimal waiting periods!
Supplemental Contact Information:
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.
Application Process:
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Veteran’s and National Guard Preference:
ADA Accommodations:
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Communication:
Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact the Human Resources Department at Julian F. Keith Alcohol and Drug Abuse Treatment Center at (828)257-6200.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school or General Educational Development diploma; or an equivalent combination of education and experience. Must possess and maintain a valid state driver’s license.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Qandeel Murshin ChandlerEmail:
talentacquisition@dhhs.nc.gov

