Benefits
Medical, dental, life insurance, 401k, STD/LTD and EAP services.
PTO package that earns up to 4 weeks of vacation during your first year.
Company-matched student loan repayment
Educational and Licensing Requirements:
High school Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent.
Accepted certifications, CFPSW, CPSW, and CWF or Equivalent
Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations.
Overview Role of a Peer Support Specialist:
Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space
Speak with callers over the phone connecting with people
Building rapport and client engagement
Provide available resources or information needed
Remaining calm and professional while multi-tasking while supporting callers
Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT).
Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline.
Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you!
We help our customers ensure their clients, students, and communities have immediate access to care when and where it’s needed most, creating compassionate connections that improve and strengthen behavioral health intervention and recovery.
ProtoCall was founded in 1992 as a division of the non-profit Metro Crisis Intervention Services, an agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs. In 1997, ProtoCall Services was incorporated as a privately held entity and has since expanded into a sophisticated 24-hour behavioral health contact center and digital products used by over 500 organizations and responding to more than 600,000 calls annually.
Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing access to care in times of crisis remains the core of our work.
We are telephonic first responders. We are mental health paramedics. We go in, tie in a tourniquet to stop the (emotional) bleeding, and refer callers to someone who can follow the healing process closely. We are there to keep the caller safe in that moment.
Whether you’re just starting your career or looking for your next opportunity, we’re a growing company that’s full of opportunities.
If you are committed to quality and to offering the best of yourself to a team that improves access to care when it’s needed most, consider joining us!