Peer Advisor

Peer Advisor

Part Time

Bayview Programs

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Program Description

Felton’s Bayview Multi-Service Resource Drop-In Center provides support individuals experiencing homelessness throughout San Francisco. This program provides various amenities orchestrated by our Peer Advisors, who are well versed in the needs of clients and how to navigate through San Francisco’s Homeless Response System (Via trainings conducted by HSH). The clients can drop-in daily to take advantage of free meals, hot showers, laundry facilities at no-cost as well as access to substance abuse programs, job search and housing assistance.  Clients can also receive mail at our location during business hours and its securely locked and managed by our administrative staff. We also offer 50 spots for clients to rest on a nightly basis that is safe (Security on site 24-7), clean (On-site roaming janitorial staff) and peaceful (“Serenity Room” for physically/mentally vulnerable to ensure our clients can rest peacefully.) Clients can engage in games, activities or simply debrief from long days with television and some quiet time. Our clients come back religiously every night because we treat each client with respect and promote a familial atmosphere in our Drop-In center.

Job Description

• Provide direct support to clients including but not limited to wellness checks, teaching of independent living skills, and assist clients with linkage to various community resources and services including Medi-Cal, benefits, housing, etc.
• Provide administrative support to your department/building (answering phones, completing paperwork as it relates to compliance i.e. DOS, Critical Incident Reporting).
• Conduct new client intake appointments with all new participants and be able to read, clarify and explain all client rules and regulations as it relates to our various services.
• For the Resource Specialist Role: Provide outreach and engagement with various Community Based Organizations in the form of phone calls, one-on-one outreach meetings, on-site clients transfers, community activities pertaining to client engagement, and group activities.
• Maintain client log in sheets for services (meals, showers, laundry, etc) and enter in the appropriate relevant information into the database identified by Supervisory staff (OneSystem, Circe). Enforce rules designated for your assigned post with program participants.
• Maintain regular communication with team members including attendance at monthly staff meetings, and any offsite training meetings that may be established, as well as regular contact with fellow team members at the beginning and end of each shift regarding client updates.
• Meet all deadlines and comply with the agency’s requirements.
• Provide individual support to empower and strengthen client self-responsibility, including support to access community resources that foster hope, resilience, and recovery.
• Availability to work evenings and/or weekends, as needed.
• Other duties as assigned.

Minimum Qualification

• A minimum of one year in personal experience with mental health issues and/or substance abuse required. Professional mental health outreach/engagement experience highly desirable.
• High school diploma or equivalent experience with the ability to read, write, clarify and explain all client rules and regulations as it relates to our various services.
• Peer Specialist Training program, Medi-Cal Peer Support Specialist Certification and/or WRAP facilitator training, a plus.
• Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life.
• Must be able to lift up to 10 lbs and remain standing for extended periods of time.

Additional Information:

Reports to: Program Manager

Type: Part Time (15-19 hrs/week)

Work Schedule: Onsite  

FLSA Status: Non-Exempt  

Salary Range: $25.00 per hour  

This position is union-represented by SEIU Local 1021 and is subject to the applicable collective bargaining agreement.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.