PC Support Specialist

Work Where You Matter

Work Where You Matter Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day! by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operated 16,979 stores in 46 states as of October 30, 2020. In addition to high-quality private brands, Dollar General sells products from America's most-trusted manufacturers such as Clorox, Energizer, Procter & Gamble, Hanes, Coca-Cola, Mars, Unilever, Nestle, Kimberly-Clark, Kellogg's, General Mills, and PepsiCo. Learn more about Dollar General at www.dollargeneral.com.

Company Overview

Responsible for troubleshooting, maintaining, and delivering the corporate desktop/laptop image as well as diagnosing software and hardware conflicts, packaging and distributing new software and software updates to the desktop to include responsibility for OS security, system patching maintenance, and driver updates. Partners with Security team to troubleshoot and resolve malware and viruses and other security related matters.

Job Details

Duties & Responsibilities:

• Partner across multiple IT teams to analyze, develop, test, and deliver flexible desktop computing technologies in an enterprise desktop environment and architecture.
• Analyzes and resolves complex 2nd and 3rd level problems with business applications, networking, hardware and technical project implementation in the corporate office, distribution centers and field (by remote).
• Conduct design, test and deploy enterprise image configurations for the organization to meet business requirements.
• Develop and maintain technical processes and troubleshooting guidelines for internal use in performing setup, installation, and configuration of desktop hardware and software.
• Assist in the development of strategy recommendations, design and implementation of the Enterprise Desktop environment computer systems or programs, and corresponding policy development to meet current and future business needs.
• Provide technical design, documentation, testing, creation or modification, and maintenance procedures surrounding OS image development, updating, and patching. Works proactively within IS organization to maintain and improve the operating systems and application software imaging process, software packaging, software distribution and patch management.

Qualifications

Knowledge, Skills and Abilities

• Proven experience managing the development, testing, and delivery of end user desktop technologies in a highly available production environment consisting of 4,000 plus users.
• Experience leading large-scale technology upgrades/migrations (applications, operating systems, etc.) in a corporate environment.
• Microsoft SCCM deployment and infrastructure knowledge including troubleshooting, design, and implementation experience.
• Operating System image creation and automated delivery of images to end user devices.
• Experience with Microsoft Platform technologies and productivity suites, Active Directory, and Group Policy.
• Working knowledge of TCP/IP, DNS, WINS, DHCP, VPN, and thin/thick/web application architectures.
• Experience troubleshooting and repairing desktop, laptop, and printer hardware.
• Ability to be a team player and be customer service driven.
• Good oral and written communications skills; great customer service skills.
• Must have strong knowledge of PC configuration, installation, break/fix troubleshooting, and imaging.
• Attention to detail and follow-up required with user community.

Work Experience &/or Education:

• High school degree required plus 3-5 years' experience in supporting Microsoft Platforms on an enterprise level. Education can offset experience requirement.
• MCP / MCDST or Network + certification required. One or more Microsoft certifications are required.