Pc/Lan Technician

Job Purpose:Provides technical support for casino, resort and business computer systemsJob Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provides technical support for computer hardware and software by answering incoming help desk phone calls, providing personal service to computer users, installing PC hardware and software, configuring PC workstations and troubleshooting system failures.Ensures database uptime and helps maintain disaster recovery strategy by monitoring daily backups and casino-related computer systems, changing daily tapes and noting appropriate log entries.Assists IT Operations Manager by administering production services and completing special projects as assigned.

Job Specifications:Education and Experience:Essential:CompTIA A+/N+ Certification and/or 4 years of IT experience and/or an Associate's Degree in IT and/or related field.Desirable:

IT experience in a casino or gaming environment

Skills and Knowledge:Essential:

Working knowledge of intermediate to advanced PC hardware and software installation, troubleshooting, and diagnostic skillsWorking knowledge of intermediate to advanced Microsoft Office troubleshooting and diagnostic techniquesWorking knowledge of basic to intermediate network connectivity practices, routing, and switching terminology, network cabling best practices, and interconnectivity solutionsWorking knowledge of local and network printing services, connectivity, hardware maintenance, driver installation, and industry standard troubleshooting skillsWorking knowledge of telecom (phone) service and support practices, voicemail creation, and maintenance techniquesBasic working knowledge of Microsoft SQL terminology, connectivity techniques via ODCB, and service availability troubleshooting skillsBasic working knowledge of Client/Server application deployment and best practicesWorking knowledge of InfoGenesis point-of-sale connectivity, installation, service, and troubleshooting skillsBasic to intermediate knowledge of Aristocrat Technologies Inc., slot accounting suite (Oasis) application installation, service and supportAbility to effectively communicate problems, resolutions, and instructions to non-IT personnelAbility to interact effectively with a diverse employee populationExcellent customer service skillsGood to excellent oral and written communication skills in the English languageAbility to maintain confidentiality and objectivityAbility to maintain professionalism and composureDetail-orientationAbility to appear for work on timeAbility to any shift (24/7)Ability to understand and follow verbal directives and written directionsAbility to accept constructive criticismAbility to stand and walk for up to eight hoursAbility to bend, stoop, grasp, push and pullAbility to lift up to 50 lbs

Desirable:

Multi-lingual

Supervisory/Managerial Accountability:Direct: NoneIndirect: None