Analysis Skills, Call Center Operations, Case Management, Communication Skills, Cross-Functional, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Health Plan, Microsoft Excel, Microsoft Office, Operational Support, Payroll Administration, Payroll Software/Services, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Quality Metrics, Research Skills, SAP, Software Administration, Team Lead/Manager, Team Player, Vision Plan, Writing Skills
Compensation: $21.75/hr
Job Overview - Payroll Operations Specialist - 34374
Our client is seeking a detail-oriented Payroll Operations Specialist to support payroll operations by serving as a key resource for internal stakeholders. This role is responsible for resolving payroll-related inquiries, managing support tickets, identifying process improvements, and ensuring payroll transactions are completed accurately and efficiently.
The ideal candidate enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced, collaborative environment while continuously looking for ways to improve processes and enhance the employee experience.
- Serve as a primary point of contact for payroll-related questions and support requests from internal customers.
- Create, manage, and resolve work orders within the ticketing system while maintaining accurate documentation and audit trails.
- Research and resolve payroll issues by partnering with field managers and cross-functional teams through to completion.
- Support payroll applications and systems, providing recommendations for process enhancements and system improvements.
- Process payroll-related transactions, including off-cycle payments and required payroll corrections.
- Respond to email inquiries and support requests in accordance with established service standards.
- Maintain a high level of customer service while meeting established response time and quality standards.
Requirements
- Bachelor's degree preferred.
- 1+ years of customer service, payroll support, HR operations, or call center experience.
- Experience working in a fast-paced, service-oriented environment with competing priorities.
- Strong problem-solving and analytical skills with the ability to research and resolve complex issues.
- Excellent verbal and written communication skills.
- Experience working with ticket management or case management systems preferred.
- Payroll processing knowledge is preferred.
- SAP experience is preferred.
- Proficiency with Microsoft Office, particularly Excel.
Sherpa Benefits
Sherpa offers benefits to contract employees who meet the following criteria:
- Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible
- Medical plan offered is BCBSNC Blue Options PPO
- Premiums will be pre-taxed
- Sherpa pays a portion of the Employee only premium for medical
- 90 day waiting period from date of hire
- Medical, Dental, and Vision plans
Additional Job Details
Workplace Policy: #li-Onsite
Seniority Level: Associate
Linked In Poster: #LI-KK1
About our Process
- We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
- Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
- Candidates for all Sherpa opportunities must be authorized to work in the United States.
- Sherpa is an Equal Opportunity Employer.