Payoff Specialist

CFS

Stamford, CT

Apply

JOB DETAILS

SALARY

$50,000–$60,000 Per Year

SKILLS

Alliance/Partner Marketing, Analysis Skills, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Organizational Skills, Presentation/Verbal Skills, Quality Metrics, Reconciliation, Sales, Service Level Agreement (SLA), Time Management, Transaction Processing/Management, Writing Skills

LOCATION

Stamford, CT

POSTED

1 day ago

Payoff/End of Lease Specialist
Compensation: $50,000-$60,000
Location: Greenwich, CT - full-time onsite

CFS has partnered with a client that handles vehicle leasing to help identify their new Payoff Specialist. This company has great work/life balance, opportunity for growth, and strong benefits. This person will be responsible for managing the lease-end process from start to finish, ensuring a seamless experience for clients while maintaining accuracy, and operational efficiency. This role serves as a key point of contact for customers, dealerships, and sales team, providing exceptional service and resolving lease and financial inquiries.

Key Responsibilities:

Deliver professional, timely, and personalized service to build customer confidence and satisfaction throughout the lease-end process.
Review and analyze lease and loan agreements to calculate accurate payoff amounts and process lease-end transactions.
Resolve payment discrepancies and investigate account issues to ensure accurate financial records and timely resolutions.
Guide customers through the lease-end process, including vehicle sales, payoffs, lease maturities, and related documentation.
Coordinate with cross-functional teams, financial institutions, dealerships, and third-party partners to facilitate efficient transaction processing.
Manage a high-volume workload while consistently meeting service level agreements, quality standards, and turnaround time expectations.

Qualifications:

Bachelor's degree is preferred.
Excellent verbal and written communication skills with a customer-focused approach.
Exceptional attention to detail and organizational skills.

About the Company

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Financial Services

FOUNDED

1994

WEBSITE

http://www.cfstaffing.com/