Payments Operations Consultant

Title: Payments Operations Consultant

Location: 1525 W WT Harris Blvd Charlotte, NC

Duration: 12 months

Work Engagement: W-2

Work Schedule: 3 days in office/2 days remote

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Wells Fargo is seeking a highly self-motivated Payments Operations Consultant to support Wires Payments Operations across a complex, multi-application environment. This role will focus on defect management, executive reporting, and cross-functional coordination supporting approximately multiple payment-related applications across the bank.

The ideal candidate brings strong attention to detail, experience with Agile tools, and the ability to communicate effectively with leadership while driving issue resolution in a fast-paced environment.

Responsibilities:

• Lead and support defect identification, tracking, prioritization, and resolution for Wires Payments systems

• Manage defect efforts across a large ecosystem (bank-wide payment operations)

• Develop and maintain burndown charts and performance metrics to track defect progress and resolution timelines

• Create and deliver executive-level reporting, including written summaries and leadership presentations

• Present defect status, trends, and risk updates to executives in both meetings and written materials

• Facilitate daily review meetings with multiple internal stakeholders to drive alignment and resolution

• Capture and distribute meeting notes, action items, and key takeaways

• Ensure compliance with control policies, processes, and procedures

• Partner cross-functionally to improve operational efficiency and resolve issues quickly

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

• Experience working with wire payments, including MX formatted messages

• Proficiency with Agile tools such as JIRA and/or Octane (ALM Octane)

• Strong communication and presentation skills, with the ability to interact confidently with all levels of management, including executives

• Proven ability to create executive reporting and data visualizations (e.g., burndown charts)

• Exceptional attention to detail and accuracy

• Demonstrated ability to be highly self-motivated and work independently

• Experience with Wires Payments systems, including SWIFT, FED, and CHIPS

• Knowledge of Money Transfer Systems

• Strong prioritization and organizational skills

• Ability to manage multiple defect streams and shift priorities quickly in a dynamic environment