PAYMENTS CLAIM SPECIALIST
WHAT IS THE OPPORTUNITY
The Payment Claims Specialist is responsible for the investigation and processing of payment fraud claims and disputes with precision and quality. They must be confident when interacting directly with colleagues and clients via phone letter or email to discuss claim decisions obtain additional details or follow-up on existing claims within the regulatory defined guidelines as well as the banks policies and procedures. The incumbent will also be accountable for ensuring provisional and final credits are processed timely and accurately. In addition to other fraud department functions as assigned by management which may include but are not limited to reporting quality reviews identification of missnear miss opportunities etc. A successful Payment Claim Specialist will be able to navigate multiple technologies while fulfilling business needs providing a premiere client experience and has an in-depth knowledge of the various payment methods.
WHAT WILL YOU DO
Demonstrate resiliency and adaptability in a fast-paced environment
Take ownership of each client interaction while treating them with respect and responding with empathy
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Demonstrate personal excellence including punctuality integrity and accountability
Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
Think critically and exercise independent judgement
Requires knowledge of bank procedures andor regulatory requirements to process transactions such as claim provisional credits andor debits to client accounts as needed
Process tickets for chargeback credits representment debits and pre-arb credits to the appropriate General Ledgers.
Process and review various reports to track progress of the claims or perform necessary steps of actions as needed.
Perform quality checks of claims for accuracy and feedback for the claim intake team.
Performs additional duties as assigned.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications
Bachelors Degree or equivalent
Minimum 2 year of general office back office banking or accounting experience required
Advanced computer experience required e.g. MS Word Outlook and Excel
Additional Qualifications
Bachelors Degree preferred
Must work well in a team environment as well as independently
Must have a strong and positive work ethic and follow CNB core values
Must be flexible and adapt quickly to change
Ability to multi-tasks and meet specific performance goals
Advanced Knowledge of PC functions in a Windows based environment
Proficient in Excel and Word
Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.
WHATS IN IT FOR YOU
Compensation
Starting base salary 22.27 - 33.43 per hour. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions.
Benefits and Perks
At City National we strive to be the best at whatever we do including the benefits and perks we offer our colleagues including
Comprehensive healthcare coverage including Medical Dental and Vision plans available the first of the month following start date
Generous 401k company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation sick and volunteer time
Specialized health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one weve always gone further than the competition to help our clients colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada one of North Americas leading diversified financial services companies. To learn more about City National and our dynamic company culture visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin disability veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis until filled.
Unless otherwise indicated as fully remote reporting into a designated City National location is an essential function of the job.