Payment Systems Specialist I/II

EdFed

Miami, Florida

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JOB DETAILS

SKILLS

ATM, Analysis Skills, Bank Secrecy Act, Communication Skills, Credit Union, Customer Support/Service, Detail Oriented, Financial Services, General Ledger Accounting, Maintenance Services, Microsoft Office, Online Banking, Operational Improvement, Operational Support, Operations Processes, Payment Processing, Problem Solving Skills, Returns Processing, Systems Administration/Management, Telephone Skills

LOCATION

Miami, Florida

POSTED

26 days ago

Why Work Here?

EdFed offers challenging career opportunities and great benefits!

A Brief Overview

Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager.

Job Title

Payment Systems Specialist I

Overtime Exemption

Non-Exempt

What you will do

Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Provide support for all functions processed in the Payment Systems department.
Answer member calls and provide assistance or direct the call to the appropriate department.
Process and review daily ATM deposits and ATM terminal activity. Responsibilities include: performing draft image repairs, monitoring incoming deposits, review check hold exceptions, reversing fraudulent/invalid checks when necessary, and balancing the General Ledger
Process daily draft inclearings. Responsibilities include: posting the draft file, performing draft image repairs, reviewing and posting draft exceptions, processing draft returns, and balancing the General Ledger.
Process stop payment orders and statement/check copies requested through Online Banking, fax, or mail.
Review and process daily check order exceptions. Contact applicable members with shipping discrepancies.
Balance department-related General Ledger accounts.
Perform other duties as assigned by management.

Qualifications

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.

Work Experience

Less than 2 years Financial Services/customer service experience.

Skills and Abilities

Strong communication, analytical, research, and problem-solving skills.
Moderate to advanced knowledge of credit union policy and procedures.
Accuracy and attention to detail.
Proficiency in Microsoft Office is desirable.

Our people are passionate about what they do, the products and services they promote, and the members they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Payment Systems Specialist I/II

EdFed

Miami, Florida

About the Company

EdFed

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