Payment Processor

What We NeedCorpay is currently looking to hire a Payment Processor within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will handle payment processing tasks, including outbound and inbound calls, and support the onboarding of new hires. You will report directly to the Operations Manager and regularly collaborate with the Payment Processor team, Support, and Client Success.How We WorkAs a Payment Processor, Corpay will set you up for success by providing:

Assigned workspace in Richmond, VACompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include:

Making outbound calls to process payments using BizPay or PegaHandling inbound calls after the initial training periodContacting vendors via phone or email to complete paymentsUsing critical thinking to resolve incomplete client informationParticipating in daily team standups and contributing to team chat discussionsCollaborating with PP2s and support teams for escalationsSupporting new hire training through side-by-sides and mentoringPerforming other duties as assigned

Qualifications & Skills

High school diploma or equivalent (Associate's or Bachelor's degree preferred).1+ years of call center or customer service experienceStrong communication and de-escalation skillsCritical thinking and problem-solving abilityTeamwork and collaboration mindsetProficiency with BizPay, Pega, Microsoft Excel, Outlook, Teams, and Citrix WorkspaceExperience in retail or receptionist roles preferredFamiliarity with payment systems or financial operations preferred

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes

Pay TransparencyThe expected hourly range for this position is $16.25 - $17.00, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.