Overview At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office. Available full-time schedule: Monday-Friday 1pm-9pm Pay rate: $16.50 / hour Next available start date: Monday, May 4th Training: You would attend 3 weeks of Customer Care Training (which will be part-time hours that may fall outside of your regular schedule). Additionally, there would be one week of in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Interacting with customers through phone and email to determine the validity of an order or shipment Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company Answering incoming calls and emails from customers regarding orders that have been canceled for verification Qualifications Proficient computer navigation skills, particularly the ability to multi-task Written and oral communication skills, including professionalism while speaking with internal & external customers Positive attitude and solutions-oriented Previous customer service experience preferred #LI-AF1 Benefits 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual dress code - Wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning and development opportunities Stock purchase plan Education reimbursement program Life insurance Employee Resource Groups Employee referral bonus program Recognition and appreciation initiatives