Payment & Fraud Analyst

MAIN RESPONSIBILITIES:

• Review and process payment activities.
• Monitor deposit and withdrawal queues and prevent high-risk transactions.
• Analyze player behavior through payment gateway data to draw conclusions and recommendations.
• Performing high-level analysis over large datasets to produce insights that enable better business outcomes.
• Preparing reports for the leadership team that identifies trends, patterns, and predictions using relevant data.
• Analyze fraud and transactions reports.
• Dispute chargeback.
• Communicate with third-party vendors to solve problems.
• Work across multiple teams to improve the player experience.
• Troubleshoot any technical issues and collaborate with first level technical support as needed.
• Collaborate with Accounting, IT and Product teams to achieve betJACK’s goals.
• Maintain general payment industry knowledge, challenge the status quo, and apply best practices or new ideas.

KNOWLEDGE, SKILLS & ABILITIES:

• Must be able to work independently.
• Ability to quickly understand business challenges and translate data into meaningful insights and actionable recommendations.
• Strong verbal and written communication skills,
• Comfortable working in a fast-paced, evolving environment while managing multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive financial and guest information.
• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to frequently use a computer, keyboard, mouse, and telephone to perform job duties. 
• Ability to view computer monitors and read electronic and printed documents for prolonged periods.
• Ability to communicate effectively in person, by telephone, and through electronic communication.
• Ability to occasionally move or transport items weighing up to 15 pounds, such as files, office supplies, or equipment.
• Must be able to work varied shifts, weekends and holidays as needed.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business, Finance, Data Analytics, or a related field, or equivalent combination of education and experience.
• Advanced proficiency in Microsoft Excel, including data analysis, formulas, pivot tables, and reporting.
• Strong analytical skills with the ability to interpret data, identify trends, and recommend solutions that improve business performance.
• Experience in fraud prevention, payment processing, chargeback disputes, or financial risk management preferred.
• Excellent problem-solving, critical thinking, organizational, and time management skills with strong attention to detail.
• Must be at least 21 years of age.

LICENSURE

• Must be able to obtain, and maintain an Ohio Casino Control Commission Gaming License, and Sports Gaming Employee License