Payment & Chargeback Analyst

Get to know the role

• Job Title: Payment & Chargeback Analyst
• Job Summary: The Payment & Chargeback Analyst supports global ecommerce and automated retail channels by overseeing payment processing, fraud monitoring, and revenue protection in partnership with cross‑functional teams.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you'll do

• Monitor ecommerce and automated retail transactions for suspicious or fraudulent activity and payment anomalies.
• Support chargeback and dispute investigations by gathering documentation, compiling evidence, and preparing dispute submissions.
• Track chargeback activity, refund patterns, and fraud indicators; escalate recurring trends and insights to their peer Payment & Fraud Analyst.
• Partner cross-functionally with Customer Support and Operations to research and resolve escalated payment and fraud-related issues.
• Assist with recapture of failed or incomplete transactions to recover authorized revenue where possible.
• Perform regular reconciliations for gift card programs, Global-E/international markets, and ecommerce platforms.
• Manage manual credit project reporting-aggregate refund lines and track resolution status.
• Generate and distribute monthly payment trend reports and KPI dashboards.
• Investigate unapplied cash in sales receipts to resolve invoice level issues.
• Identify failed transactions and recapture authorized payments to recover lost revenue.
• Pull daily reports and aggregate refund lines.
• Assist with quarterly journal entries and receipts matching/reconciliation.
• Support month end close process.

What you'll bring

• Three (3) to four (4) years of experience in accounts receivable, payment operations, or related accounting support roles or a demonstrated equivalent level of expertise.
• Working knowledge of ERP systems (e.g., Oracle, SAP, NetSuite, Microsoft Dynamics) and strong Excel proficiency.
• Exposure to payment gateways, ecommerce platforms, or digital reconciliation tools.
• Basic understanding of accounting principles and accounts receivable processes.
• Comfort working with high transaction volumes and detailed data in fast-paced environments.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to balance repetitive operational tasks with investigative and problem-solving work.
• Clear written and verbal communication skills; comfortable coordinating with internal teams.
• Strong organizational skills and ability to manage priorities and deadlines.
• Familiarity with chargebacks, dispute processes, and card network rules (Visa, Mastercard).
• Exposure to international payments, multi-currency transactions, or cross-border ecommerce.
• Experience supporting fraud monitoring, payment risk processes, or revenue recovery activities.
• Experience participating in process improvement, automation, or system implementation initiatives.
• Experience with automated retail or vending operations is a plus.

Base Salary Range: For this role, new hires generally start between $85,000.00 - $95,000.00 per year. The full range is $85,000.00 - $150,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

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