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Payer Relations Specialist

Akron Children's Hospital

Akron, OH

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JOB DETAILS
SKILLS
Adjudication, Administrative Skills, Claims Processing, Communication Skills, Contract Management, Current Procedural Terminology (CPT), Customer Support/Service, Data Analysis, Data Collection, Detail Oriented, Documentation, Follow Through, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Healthcare Reimbursement, Hospital, ICD-10, Maintain Compliance, Managed Care, Medicaid, Medical Coding, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Audit, Operational Support, Operations Management, Pediatrics, People Management, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Coordination, Record Keeping, Regulatory Requirements, Reimbursement, Reimbursement Guidelines, Relationship Management, Revenue Management, Sales Management, Scorecarding, Third-Party Payer, Time Management, Trend Analysis, Utilization Management, Writing Skills
LOCATION
Akron, OH
POSTED
Today
Full-time, 40 Hours/week

Monday - Friday, 8AM - 4:30PM

Remote - Must Live in OH at time of offer

Summary:

The Payer Relations Specialist supports managed care operations by serving as the primary operational liaison between Akron Children'sand assigned third-party payers. The role focuses on day-to-day relationship management, issue tracking and escalation, payer communication, and performance monitoring to support patient access, accurate reimbursement, and contract compliance. The Specialist collaborates with internal stakeholders to resolve payer-related operational issues and supports advocacy efforts aligned with pediatric care needs.

Responsibilities:

1. Serve as the day-to-day operational contact for assigned payers, managing routine communications, inquiries, and issue escalation.

2. Monitor and document payer policy, medical guideline, and reimbursement changes; assess operational impact on pediatric services.

3. Coordinate and support payer meetings, including joint operating committees, performance reviews, and issue resolution discussions.

4. Track and facilitate resolution of payer issues such as claim denials, prior authorization delays, processing errors, and underpayments, escalating as appropriate.

5. Prepare and maintain payer performance materials, including issue logs, reports, scorecards, and stakeholder summaries.

6. Support payer education and advocacy efforts by compiling data related to hospital capabilities, outcomes, and pediatric value proposition.

7. Assist with monitoring payer contract compliance and network participation to identify and prevent patient access barriers.

8. Collaborate with Revenue Cycle, Utilization Management, Payer Analytics, Contracting, and clinical teams on payer-related initiatives and process improvements.

9. Maintain accurate payer documentation and provide administrative support for payer relations activities, including scheduling, agenda preparation, and follow-up.

10. Other duties as assigned.

Other information:

Technical Expertise

1. Working knowledge of payer operations, including prior authorization processes, claims adjudication, and denial management.

2. Understanding of pediatric healthcare reimbursement and payer requirements, including Medicaid MCOs, CHIP, and commercial insurers.

3. Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, and payer provider portals.

4. Familiarity with revenue cycle terminology, medical coding (ICD-10, CPT), and healthcare regulatory requirements (e.g., HIPAA, ACA).

5. Ability to analyze operational data to identify trends and support issue resolution.

6. Strong written and verbal communication skills for professional correspondence and collaboration.

7. Ability to manage multiple priorities, maintain accurate records, and meet deadlines.

8. Demonstrated attention to detail and ability to handle confidential information.

9. Demonstrated project coordination capabilities to support meetings, maintain issue and action logs, and ensure timely follow-through.

Education and Experience

1. Education: Bachelor's degree required, Healthcare Administration, Business, Communications, or related field preferred.

2. Licensure: None

3. Certification: None

4. Years of relevant experience: Minimum of 2 years of experience in payer relations, managed care, revenue cycle, or customer service within a healthcare setting required. Experience in a children's hospital or pediatric environment is strongly preferred, with exposure to Medicaid and commercial payer interactions.

5. Years of supervisory experience: None

Full Time

FTE: 1.000000

Status: Remote

About the Company

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Akron Children's Hospital