Patient Transport Manager

Aramark

Wynnewood, PA

JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Epic Systems, Equal Employment Opportunity (EEO), Healthcare, Hospital, Input/Output, Leadership, Maintain Compliance, Metrics, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Productivity Management, Project Tracking, Quality Management, Safety Standards, Systems Maintenance, Team Lead/Manager, Time Management, Training/Teaching, Twitter
LOCATION
Wynnewood, PA
POSTED
Today

Job Description

As the Patient Transportation Manager, you will manage the day to day operations in the Central Transportation Department. This includes the movement of patients and equipment throughout the hospital complex, the dispatching of work, and tracking of these activities in the computer with Teletracking. Supervises by leading and acting as a positive role model. Continuously monitor staff performance and provide support for staff members. Creates an atmosphere of open, positive communication throughout the department. This position is located at Lankenau Hospital in Wynnewood, PA. 

Job Responsibilities

  • Provide leadership, direction and support for transportation supervisors and hourly staff to ensure compliance with all policies and procedures related to the safe transportation of patients.
  • Schedule and make job assignments when and where necessary, as well as maintain a clean and safe environment.
  • Manages day-to-day operation of department to meet compliance with Aramark Healthcare+ and facility's standard including safety, policy and procedures.
  • Knowledge to train others in procedures and policies.
  • Provide exceptional customer service to all clientele; train, hire and supervise; schedule and staff, while maintaining an excellent relationship with all parties involved.
  • Plans, directs, and controls the work of transporters and dispatchers to ensure the safe, courteous, timely processing of all requests for movement of patients as assigned as well as removal and delivery of stretchers and wheelchairs. 
  • Assists in transporting and dispatching as needed.
  • Effectively handles managerial situations including planning, control, problem solving, and communication. Uses good judgment in the decision-making process.
  • Completes daily rounds with user departments to increase customer satisfaction and monitor work performance. Completes service recovery as needed to ensure patient and customer satisfaction.
  • Prepares employee performance evaluations and competencies for approval and reviews with employees before required deadlines.
  • Minimizes errors, maximizes productivity, and maintains high quality by checking and monitoring data, staffing, and work in the department; tracks metrics. 
  • Develops and maintains systems for organizing work and information. Actively explores ways to improve quality of input and output of work.

Qualifications

  • Supervisory or Management experience with the ability to lead a team required.
  • Bachelor's degree or equivalent experience.
  • Healthcare experience preferred.
  • Patient Transportation Management experience desired.
  • Strong leadership and communication skills required.
  • Basic computer skills required 
  • Experience using the EPIC system is a plus

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/