Patient Support Specialist

Job Title : Patient Support Specialist
Location: Whippany, NJ
Duration: 3-Month Contract
Pay Rate: $19.00/Hour
Schedule: Monday – Friday | 8:30 AM – 5:00 PM

Job Summary:

• The Patient Support Specialist is responsible for helping patients gain access to prescription medications through copay assistance programs. This role provides high-touch, concierge-level support by working directly with patients, physicians, and pharmacies to guide them through eligibility, reimbursement, and program enrolment processes.
• The ideal candidate will have strong customer service skills, empathy, and experience in healthcare, call center operations, or case management environments.

Key Responsibilities:

• Handle inbound and outbound calls with patients, physicians, and pharmacies regarding medication access and reimbursement support.
• Assist patients with copay assistance program information, eligibility verification, and claims support.
• Deliver a positive patient experience with professionalism, empathy, and urgency.
• Escalate complex issues to internal teams such as Program Management, IT, or Contact Center Operations.
• Process claims and complete administrative tasks such as mail sorting when needed.
• Maintain accurate records and ensure compliance with company policies and procedures.

Required Qualifications:

• High School Diploma or GED required.
• Minimum 1+ year of experience in healthcare support, case management, customer service, or high-volume contact center environment.
• Strong communication skills (verbal and written).
• Excellent customer service mindset with empathy and emotional intelligence.
• Strong problem-solving and adaptability skills.

Preferred Qualifications:

• Experience with pharmacy benefits, healthcare insurance, or medical billing.
• Knowledge of third-party systems such as SelectRx, Pro-Care, or FSV.
• Experience using call center software such as Five9, In-Contact, or similar platforms.
• Bilingual in English/Spanish.