Patient Support Manager

The Refuge, a Healing Place is a residential treatment facility located in the serene environment of the Ocala National Forest and set on 96 acres.  We are searching for a Patient Support Manager to join our team.  This position is responsible for the oversight of the Behavioral Health Associate team and is expected to plan, manage and coordinate the activities of this team, work directly with the clinical and nursing team​.  

Supervisory experience is required, as well as at least 2 years experience working in a patient support role in behavioral health and residential treatment.  

This position is a salaried, benefit eligible position and will be responsible for working in an on call rotation with other direct care leaders.  This position will be responsible for the oversight of a 24 hour department and the staff working on all three shifts.

​ESSENTIAL FUNCTIONS: 

• ​Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the shift or unit. 

• ​Monitor performance and provide feedback, coaching, mentoring and training for staff. 

• ​Respond to and manage emergencies. 

• ​Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation. 

• ​Maintain communication and relationships between medical staff, other department staff and leadership team by attending meetings and coordinating interdepartmental functioning in support of the mission and goals of the organization. 

• ​Perform day-to-day operational and administrative tasks such as maintaining information files and processing paperwork. 

• ​Conduct and administer fiscal operations, including planning budgets, authorizing expenditures and coordinating financial reporting. 

• ​Prepare activity reports to inform management of the status and implementation plans of programs, services and quality initiatives. 

• ​May, as determined by staffing or census needs, assist patient with their daily living activities, administer basic health care or treatments, participate in therapeutic or recreational group activities. 

• ​Oversee admitting and discharging of patient. 

• ​Monitor physical and emotional well-being of patient and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. 

• ​Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures as needed. 

• ​Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patient to the community.  

• ​Coordinate events and activities of others, scheduling programs and activities as needed. 

• ​Provide transportation for patient as needed. May include driving of facility motor vehicle or coordinating transportation with appropriate staff member. 

• ​Demonstrate a positive, empathetic and professional attitude towards customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. 

​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High School diploma or equivalent required.  
• Associate's or Bachelor’s degree in human service field from an accredited college or university preferred.  

• ​Must have served in the role of Patient Support for the facility for one or more years with an additional two or more years of experience in a customer support/service role, preferably in the health or human services field. 

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). 

• ​First aid may be required based on state or facility. 

• ​May require a valid state driver's in facilities where transporting patient is an essential function.