Patient Support Associate – Part-Time

Job Summary

About South Boston Community Health Center

South Boston Community Health Center (SBCHC) is a mission-driven, community-based health organization committed to providing accessible, high-quality, and compassionate care to all patients, regardless of status or ability to pay. We serve a diverse patient population and are dedicated to advancing health equity, collaboration, and excellence in care.

Our vision is to meet the healthcare needs of the community through consistently high-quality primary and preventive care while serving as a trusted leader in community health. We are guided by our core values of Respect, Commitment, Diversity, Competence, Education, Research, and Cost Effectiveness.

Work Environment & Culture

SBCHC offers a fast-paced, team-oriented healthcare environment that values collaboration, professionalism, and continuous learning. Employees work closely with interdisciplinary teams and are expected to provide high-quality, patient-centered care to individuals from diverse backgrounds.

Position Summary

The Patient Support Associate (PSA) serves as the first point of contact for patients and their families, both in person and over the phone. This role is essential to delivering a positive patient experience by providing courteous, efficient, and knowledgeable service throughout the patient visit.

The PSA is responsible for ensuring accurate patient registration, maintaining demographic and insurance information, and supporting the smooth flow of front desk and administrative operations. Working closely with clinical teams, billing, and referral departments, the PSA plays a key role in optimizing patient access and care coordination.