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Patient Services Supervisor - Hospital Billing and Follow Up (Open & Promotional)

County of San Mateo

San Mateo, CA

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JOB DETAILS
SKILLS
Accounts Receivable, Accounts Receivable Management, Billing, Coaching, Communication Skills, Corrective Action, Documentation, Establish Priorities, Financial Services, Government, Hospital, Hospital Administration, Insurance, Insurance Claims, Medi-Cal, Medical Billing, Medical Coding, Medicare, Patient Care, Patient Follow-up, People Management, Performance Analysis, Performance Metrics, Performance Reviews, Problem Solving Skills, Team Player, Time Management, Training/Teaching, Trend Analysis, Willing to Travel
LOCATION
San Mateo, CA
POSTED
30+ days ago

Note: This recruitment schedule was amended on April 1, 2026 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

The San Mateo Medical Center's Patient Financial Services Department is seeking a qualified individual for the position of Patient Services Supervisor - Hospital Billing and Follow Up.  

The Patient Services Supervisor-Hospital Billing and Follow Up is responsible for:

  • Supervising and managing A/R (accounts receivable) follow-up staff.
  • Ensuring timely and effective insurance and patient account collections.
  • Monitoring staff productivity, quality, and adherence to departmental goals.
  • Providing training, coaching, and performance evaluations for team members.
  • Assigning workloads and prioritizing accounts based on aging and payer guidelines.
  • Ensuring timely follow-up on unpaid claims with insurance companies, government agencies, and patients.
  • Reviewing and resolving complex billing issues, denials, and underpayments.
  • Supervising and analyzing denial trends and implementing corrective actions.
  • Coordinating with coding, billing, and clinical departments to resolve claim issues and ensure accurate documentation and resubmission of denied claims.
  • Preparing and reviewing A/R performance, aging, and productivity reports; tracking key performance indicators, such as Days in A/R, denial rate, and cash collection.
  • Ensuring timely management of provider enrollment for Medicare and Medi-Cal payers.

This Full-Time, Regular vacancy is located in South San Francisco, and the successful hire will travel throughout the County for supervision meetings, etc. 
  
The ideal candidate will have at least four years of experience in hospital billing and follow up functions; be able to plan, organize, prioritize and supervise the work of hospital follow up effectively; supervise staff conducting patient billing and follow up activities; work independently with minimal supervision using initiative and sound independent judgment within established guidelines; read, interpret and apply rules, policies and procedures; maintain accurate records and files; organize work, set priorities and meet critical deadlines; communicate effectively and establish and maintain effective positive working relationships with those contacted in the course of work; and demonstrate experience working with diverse client groups and staff.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

About the Company

C

County of San Mateo