Patient Services Supervisor - Hospital Billing and Follow Up (Open & Promotional)

Note: This recruitment schedule was amended on April 1, 2026 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

The San Mateo Medical Center's Patient Financial Services Department is seeking a qualified individual for the position of Patient Services Supervisor - Hospital Billing and Follow Up.  

The Patient Services Supervisor-Hospital Billing and Follow Up is responsible for:

• Supervising and managing A/R (accounts receivable) follow-up staff.
• Ensuring timely and effective insurance and patient account collections.
• Monitoring staff productivity, quality, and adherence to departmental goals.
• Providing training, coaching, and performance evaluations for team members.
• Assigning workloads and prioritizing accounts based on aging and payer guidelines.
• Ensuring timely follow-up on unpaid claims with insurance companies, government agencies, and patients.
• Reviewing and resolving complex billing issues, denials, and underpayments.
• Supervising and analyzing denial trends and implementing corrective actions.
• Coordinating with coding, billing, and clinical departments to resolve claim issues and ensure accurate documentation and resubmission of denied claims.
• Preparing and reviewing A/R performance, aging, and productivity reports; tracking key performance indicators, such as Days in A/R, denial rate, and cash collection.
• Ensuring timely management of provider enrollment for Medicare and Medi-Cal payers.