Patient Services Specialist

Is your passion to help? Joint Des Moines Orthopaedic Surgeons, P.C. and be the helpful voice that patients first hear. Work behind the scenes assisting patients with scheduling appointments and/or questions they may have related to their orthopaedic care journey to getting back to living. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. Prior experience in a call center environment and/or medical office are a plus. This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office.

Here’s What You Can Expect

• You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. 
• You will help match them with either a referred provider or the first available provider for their particular issue. 
• Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us

What We’re Looking For

• Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting.
• Customer Service. Experience working with a individuals with varying backgrounds to provide the necessary assistance and information.
• Calm. Ability to provide reassurance when patients are nervous.
• Multi-tasker. Efficiently take in information while researching, to organize thoughts and quickly assist the patient in a timely manner.

Why DMOS?

• Friendly, fun and dedicated peers
• 401(k) with company contribution event if you don't make one.
• Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year
• We’ll celebrate 70 years of orthopedic care in 2025!

Apply today by viewing our opportunities from the https://www.dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test. 

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.