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Patient Services Specialist

University of Utah Health

South Jordan, UT

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JOB DETAILS
SKILLS
Academic Research, Background Investigation, Calendar Management, Capacity Allocations, Code of Federal Regulations, Communication Skills, Customer Support/Service, Genetics, Healthcare, Healthcare Quality, Higher Education, Hospital, Leadership, Magnetic Resonance Imaging (MRI), Medical Records, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multilingual, Organizational Skills, Patient Care, Patient Education, Physical Demands, Plan Meetings, Quality Metrics, Reconciliation, Schedule Development, Surgical Nursing, Surgical Procedures
LOCATION
South Jordan, UT
POSTED
1 day ago
Overview






_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA_






This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination.






Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.






Responsibilities






Essential Functions






+ Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties.



+ Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.



+ Confirms appointments and provides pre-procedure instructions to patients.



+ Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.



+ Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.



+ Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.



+ Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.



+ Completes outreach for new patient visits, transfer-of-care scheduling.






Knowledge / Skills / Abilities






+ Advanced knowledge of scheduling, registration, and referrals processes in Epic.






+ Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.






+ Familiarity with specialty case coordination and multidisciplinary care.






+ Strong coordination and organizational skills.






+ Proficient in Microsoft Suite. (Word, Excell, Outlook)






+ Excellent communication and liaison skills.






+ Ability to manage EPIC work queues and administrative workflows.






+ Ability to manage multiple appointments and optimize scheduling across locations.






+ Ability to provide detailed instructions and support to patients.






+ Ability to facilitate effective communication between patients, physicians, and clinical staff.






Qualifications






Required






+ Minimum of 2 years of relevant experience in healthcare coordination or administrative role.






Qualifications (Preferred)






Working Conditions and Physical Demands



_Employee must be able to meet the following requirements with or without an accommodation._






+ This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.






Physical Requirements






Listening, Sitting, Speaking






Multi-lingual Candidates Welcomed






_To inquire about this posting, email: careers@hsc.utah.edu_



EEO Statement






_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations._






_All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._






_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._






_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_






_Online reports may be submitted atoeo.utah.edu/_






_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._






_This position may require the successful completion of a criminal background check and/or drug screen._

Requisition Number _84029_
Reg/Temp _Regular_
Employment Type _Full-Time_
Shift _Day_
Work Schedule _M-F 8-4:30_
Clinical/Non-Clinical Status _Non-Clinical_
Location Name _Care Navigation_
Workplace Set Up _Hybrid_
_City_ _South Jordan_
_State_ _UT_
Department _COR CST 12C Rad Scheduling_
Category _Customer Service_
Workplace Set Up _Hybrid_

About the Company

U

University of Utah Health