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Patient Services Specialist - Larry Combest Wellness Center LB

Texas Tech University

Lubbock, TX

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JOB DETAILS
SKILLS
Budgeting, Calendar Management, Call Centers, Community Support, Credit Cards, Customer Support/Service, Data Entry, English Language, Federal Laws and Regulations, Financial Aid, HIPAA (Health Insurance Portability and Accountability Act), Health Science, Healthcare, High School Diploma, Mail Processing, Medicaid, Medical Record System, Medical Records, Medicare, Multilingual, Nursing, Patient Care, Patient Education, Patient Registration, Reconciliation, Security Policy, Spanish Language, Statistics, Training/Teaching
LOCATION
Lubbock, TX
POSTED
11 days ago

Major/Essential Functions

  • Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
  • Enters relevant patient data into the EHR( Electronic Health Record) system.
  • Assist with opening and distributing mail.
  • Assist with handling incoming checks and credit cards in preparation for deposits.
  • Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.
  • Receive and process medical record requests.
  • Assist the supervisor in reconciling monthly batch reports.


Grant Funded?

No

Pay Grade Minimum

15.00

Pay Basis

Hourly

Schedule Details

Staggered SCH Mon - Thur 7:30 a.m. - 7:00 p.m., Fri 7:30 a.m. - 5:00 p.m. & rotation to cover for evening and weekend staff.

Work Location

Lubbock

Preferred Qualifications

  • Bilingual in English and Spanish, both verbally and non-verbally(writing).
  • Prior work with practice management systems and electronic health record systems.
  • Knowledge of HIPAA practices and release of information.
  • Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.
  • Multi-phone/call center experience.


Department

SON Combest Center Lbk

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Occasional Duties

Employees may serve as backup coverage for front office staff. Duties associated with this coverage include:
  • Serving as the initial point of contact for patients.
  • Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.
  • Make reminder calls for patient appointments.
  • Assist patients in completing forms.
  • Assist the supervisor in generating data for reporting purposes.
  • Cover evening & weekend.


Shift

Other

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.


Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
  • Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
  • Paid Time Off – Including holidays, vacation, sick leave and more
  • Retirement Plans
  • Wellness Programs
  • Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

About the Company

T

Texas Tech University