Overview
The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
Responsibilities
- Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
- Obtain required information for both registration and financial documentation needed to complete the check-in process.
- Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
- Schedule new and follow-up patient appointments.
- Maintain and update scheduling calendars.
- Provide routine financial benefits.
- Monitor Epic work queue for tracking internal/external consults.
- Maintain a general understanding of insurance requirements as they relate to the Care Center.
- Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.
Qualifications
EDUCATION:
High School diploma, GED, or equivalent required.
EXPERIENCE:
Experience in customer service, administrative support, or other related area preferred.
Minimum pay range
Maximum pay range
K
Kennedy Krieger Institute