Schedule: Monday to Friday, 8:00 AM - 4:30 PM Locations: • 1400 8th Ave, Ste A 1131, Fort Worth, TX 76104 - Monday and Wednesday • 1600 W College St, Suite 140 Grapevine, TX 75061 - Tuesday, Thursday, and Friday
JOB SUMMARY
The Patient Services Specialist 2 provides administrative support in a physician office, clinic, or other operational area that assists patients, to ensure high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists patients and other visitors by performing patient-related duties to include check-in or check-out, scheduling, insurance verification, and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.
Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into the computer utilizing appropriate codes. Generates daily payment reports and verifies the cash drawer against the report.
Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
Assists with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested.
Assists in training, mentoring, and providing assistance to junior staff as requested.
KEY SUCCESS FACTORS
Strong listening, interpersonal, and communication (oral and written) skills, and professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation.
Needs to have a thorough understanding of the Out of Network process.
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Able to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
Able to mentor and train staff.
BENEFITS
Our competitive benefits package includes the following:
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS