Billing, Communication Skills, Computer Skills, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, High School Diploma, Interpersonal Skills, Maintain Compliance, Patient Care, Patient Registration, Schedule Development
The Patient Service Representative (PSR) handles inbound/outbound patient interactions via phone, internet, or in-person, manages scheduling, and executes daily workflows including cancellations and follow-ups.
- Accurately registers patients, verifies insurance, and validates patient identity to ensure safety and proper billing.
- Provides information on appointments, policies, and payment options; offers upfront financial counseling and collects payments.
- Acts as a liaison for patients, staff, and physicians, resolving care-related issues and facilitating smooth patient flow.
- Trains team members and ensures compliance with policies, HIPAA, and confidentiality standards.
Requirements include a high school diploma, 2+ years healthcare/customer service experience, strong communication, critical thinking, computer proficiency, and interpersonal skills.
Benefits include competitive pay, health plans, retirement, paid time off, development programs, and additional perks.