The Patient Service Representative (PSR) provides comprehensive patient interactions via phone, internet, or in person, managing scheduling, registration, and workflows such as cancellations and recall deployment. Responsibilities include verifying insurance, obtaining patient identification, ensuring HIPAA compliance, and delivering financial counseling. The role involves acting as a liaison to facilitate smooth patient care, training staff, and ensuring adherence to policies. Qualifications include a high school diploma or GED, 2+ years of healthcare or customer service experience, strong communication, problem-solving, and computer skills, with bilingual ability a plus. The work environment is an office setting with exposure risks, requiring teamwork, sensitivity, and confidentiality. Compensation ranges from $18-$31.89/hr depending on experience.
The US Oncology Network believes local cancer care is better care. We empower the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home.
Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.