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Patient Services Representative

CoreTechs

Santa Barbara, CA

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JOB DETAILS
SALARY
$1–$27 Per Hour
SKILLS
Call Volume, Diagnostic Radiology, Diversity, Documentation, Establish Priorities, Federal Compliance Regulations, Health Insurance, Healthcare, Insurance, Medical Billing, Medical Imaging, Medical Record System, Medical Records, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operational Support, Organizational Skills, Outpatient Care, Patient Assessment, Patient Care, Patient Registration, Policy Development, Problem Solving Skills, Procedure Development, Radiology, Record Keeping, Regulatory Requirements, Telephone Skills, Time Management
LOCATION
Santa Barbara, CA
POSTED
3 days ago
Patient Services Representative
Santa Barbara, CA 93110 - Onsite
 
  • Company Provides all Equipment

SUMMARY / DUTIES:
  • The Patient Services Representative II supports Radiology operations as a primary contact for patients and providers
  • Responsibilities include answering high-volume calls, scheduling diagnostic imaging exams, managing work queues, conducting proactive outreach, and helping reduce a backlog of more than 12,000 pending imaging orders
  • The representative greets and checks in patients, verifies demographics, medical history, insurance coverage, and required authorizations, and updates registration information in the EHR
  • Additional duties include responding to patient and provider questions, collecting applicable payments, prioritizing routine and urgent requests, maintaining organized records, and resolving standard scheduling issues
  • This role requires accurate documentation, professional communication, collaboration with Radiology staff, protection of PHI, and compliance with established policies and regulatory requirements.

Note: MUST be legally authorized to work in the United States. 

REQUIREMENTS:
  • High school diploma or equivalent education/experience
  • 1+ year of recent patient services or healthcare experience
  • Experience with patient registration, check-in, appointment scheduling, and information verification
  • Experience with Electronic Health Record systems and accurate patient documentation
  • Basic knowledge of insurance policies, patient billing, and authorization requirements
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to manage high call volumes, competing priorities, interruptions, and deadlines
  • Ability to protect PHI and follow organizational, state, and federal compliance requirements

PREFERRED REQUIREMENTS:
  • Experience with outpatient radiology or diagnostic imaging services
  • Experience with diagnostic imaging scheduling work queues and referral processing
  • Experience with proactive patient outreach and provider communication
  • Ability to resolve standard scheduling or registration issues using established procedures
  • Experience supporting backlog reduction and referral-to-exam turnaround improvements

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. 
 
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About the Company

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CoreTechs