Patient Services Representative

Responsibilities include greeting patients, completing registration and check-in, verifying demographic and required documentation, updating information in the electronic medical record system, and communicating clearly with patients regarding the registration process. The representative provides customer service while overseeing routine administrative workflows and ensuring records are accurate, complete, and handled confidentially.

Patient Services Representative
San Mateo, CA - Onsite

• Schedule: 6:00 AM - 7:30 PM (Shift may end as late as 7:30 PM).
• Outpatient flu and TB clinic
• Sutter Provides all Equipment

Note: MUST be legally authorized to work in the United States. 

SUMMARY / DUTIES:

• The Patient Services Representative supports front-office operations in an outpatient flu and TB clinic
• Responsibilities include greeting patients, completing registration and check-in, verifying demographic and required documentation, updating information in the electronic medical record system, and communicating clearly with patients regarding the registration process
• The representative provides customer service while overseeing routine administrative workflows and ensuring records are accurate, complete, and handled confidentially
• This role requires attention to detail, organization, and the ability to manage multiple patient interactions in a fast-paced clinic environment
• The position works closely with clinical and administrative staff to support efficient patient flow and resolve missing or inconsistent registration information

REQUIREMENTS:

• Experience with front-office administrative processes and patient registration
• Experience with patient check-in and verification of demographic information
• Customer service experience in a patient-facing or public-facing environment
• Ability to verify documentation accurately and completely
• Experience with electronic medical record systems or similar registration platforms
• Ability to communicate clearly and professionally with patients
• Ability to manage multiple administrative tasks in a fast-paced clinic setting
• Proficiency in maintaining accurate and confidential patient information

PREFERRED REQUIREMENTS:

• Previous experience in an outpatient clinic or ambulatory care setting
• Experience supporting flu, TB, vaccination, or seasonal health clinics
• Familiarity with healthcare registration workflows
• Experience with high-volume patient check-in

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. 
 
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