Patient Services Representative

Job Title: Patient Services Representative
Location: Oklahoma City, OK 73104
Duration: 13 weeks
Shift/Schedule: Full-time, 5x8 Days (40 hours/week)

Job Responsibilities:

• Register, classify, admit, and schedule patient appointments.
• Interview patients and responsible parties to obtain demographic, financial, and registration information.
• Serve as the hospital intake representative.
• Schedule appointments according to established procedures and guidelines.
• Manage patient and visitor flow using the hospital information system.
• Provide general information regarding hospital access and operating procedures.
• Direct patients and visitors to appropriate departments for additional inquiries.
• Review registrations, admissions, and appointments for accuracy.
• Receive physician orders for admissions, registrations, and scheduling.
• Collect payments and issue receipts for hospital services.
• Maintain reports and logs as required.
• Answer patient phone calls, schedule appointments, and coordinate referrals.
• Perform other assigned duties.

Requirements:

• No formal education required.
• No experience required; 1+ year of general office experience preferred.
• Knowledge of spelling, grammar, punctuation, and basic mathematics.
• Strong verbal and written communication skills.
• Excellent computer skills.
• Typing/keyboarding proficiency.
• Ability to establish and maintain effective working relationships.
• Ability to follow verbal and written instructions.
• Team-oriented with a strong customer service mindset.

Preferences:

• 1+ year of general office experience.
• Experience answering patient calls, scheduling appointments, and coordinating referrals.
• Hard-working team player with a patient-first approach.