The Patient Services Representative serves as the first point of contact for Student Health Services and supports daily front office operations. This role is responsible for patient registration, scheduling, insurance verification, and maintaining accurate clinical and administrative records. The position requires strong customer service skills, attention to detail, and the ability to manage sensitive health information in a confidential and professional manner. The role contributes to efficient clinic flow and a positive student experience. This role works under the guidance of the Student Health Operations Coordinator to support front desk operations and ensure efficient clinic flow.
Essential Functions:
Provides front desk operations including patient check-in/out, registration, scheduling, and maintenance of accurate records in the EMR system. Supports clinic flow and provides high-quality customer service to ensure a positive student experience. Answers incoming phone calls, triages inquiries, and directs calls appropriately.
Assists students with general information regarding student health insurance, immunizations, enrollment, and waiver processes, and directs complex issues appropriately
Coordinates referral processing and communicates with external providers as needed
Supports verification of student insurance status, billing information, and documentation required for health clearance and holds.
Maintains and manages health records, including scanning, filing, and retention in accordance with policy
Qualifications/Requirements:
Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.
Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.