The Patient Services Representative supports a high-quality, patient-centered clinical environment by serving as the first point of contact for patients.
They greet patients, manage check-in/check-out processes, and ensure accurate demographic and insurance information.
Responsibilities include answering calls, scheduling appointments, handling administrative tasks, and assisting patients with technology and financial transactions.
The role emphasizes delivering a warm patient experience, supporting communication, and maintaining medical records.
Schedule is Monday to Friday with no weekends or holidays, offering a consistent weekday routine.
Preferred candidates have a high school diploma, customer service or medical experience, proficiency with office technology, and familiarity with health records systems. Certifications such as Act 34 are required.
This position promotes teamwork, service excellence, and opportunities to develop administrative skills in a clinical setting.