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Healthcare Jobs

Patient Services Representative

Triad Adult and Pediatric Medicine

Greensboro, NC

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Clinical Support, Co-Payments, Customer Support/Service, Data Processing, Demographics, Develop and Maintain Customers, Driver's License, English Language, Financial Management, Medical Records, Microsoft Excel, Office Equipment, Organizational Skills, Patient Assessment, Patient Care, Presentation/Verbal Skills, Records Management, Telephone Skills, Word Processing
LOCATION
Greensboro, NC
POSTED
2 days ago
Position Summary:

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.

Job Responsibilities:

  • Greet, register, and check in patients; verify and update demographic and insurance information.
  • Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
  • Collect co-pays and inform patients of financial responsibilities.
  • Schedule appointments and follow-ups per clinic guidelines.
  • Answer and route phone calls; document and relay patient messages/triage calls.
  • Maintain accurate records and scan required documents into the system.
  • Print immunization records as requested by patients.
  • Communicate patient arrival to clinical staff and support care coordination.
  • Maintain a clean, organized front desk and waiting area.
  • Balance cash drawer, complete daily reports, and perform closing procedures.
  • Assist with medical records and administrative tasks as needed.
  • Follow all safety, confidentiality, and organizational policies.
  • Performs other duties as assigned.
Preparation and Training:
  • Job duties require a high school education with additional specialized courses.
  • Must be proficient in English oral and written communication.
  • Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment.
  • Must maintain excellent customer service abilities.
  • Must maintain current NC driver's license for occasional outside travel.

About the Company

T

Triad Adult and Pediatric Medicine

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