The Patient Services Representative provides exceptional customer service in person and over the phone, supporting patients, families, and colleagues with a positive, cooperative attitude. They gather and accurately enter financial, demographic, and medical information into the electronic medical record, verify insurance eligibility, and ensure compliance with billing and documentation requirements.
They work efficiently under pressure to meet deadlines while maintaining professionalism and courteousness. The role involves advocating for patients and staff, communicating appointment details, outstanding balances, and collecting copayments during registration.
**Position Qualifications:**
- Minimum Education: High school diploma or equivalent.
- Preferred Education: Knowledge of CPT and ICD-CM coding.
- Minimum Experience: Basic data entry and related work experience.
- Preferred Experience: Healthcare setting experience.