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Patient Services Representative

OrthoAtlanta

Fayetteville, GA

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JOB DETAILS
SKILLS
Clinical Support, Co-Payments, Communication Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, Epic Systems, Fast Food, Financial Policies, Follow Through, Healthcare, High School Diploma, Insurance, Leadership, Medical Office, Medical Office Administration, Medical Records, Medical Terminology, Medicine, Multitasking, Organizational Skills, Orthopedics, Patient Assessment, Patient Care, Presentation/Verbal Skills, Quality of Life, Sports Medicine, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
Fayetteville, GA
POSTED
3 days ago
Location: Fayetteville, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced medical office setting, patient-centered teamwork

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Patient Services Representative at OrthoAtlanta, you'll:

  • Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
  • Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
  • Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
  • Input and update patient demographics, insurance information, and visit details into the EMR system
  • Open and close the front office, keep the waiting area clean and organized, and work assigned EMR "buckets" to support clinic flow
A Great Fit If You...
  • Thrive in a fast-paced, people-facing role
  • Communicate clearly and compassionately with patients and staff
  • Juggle multiple responsibilities with poise and attention to detail
  • Love organizing tasks and solving front-desk challenges
  • Work independently while being a strong team player
What You'll Need
  • High School Diploma or equivalent
  • 2+ years of experience in a medical office or clinical setting preferred
  • Familiarity with medical terminology and EMR systems (Epic a plus)
  • Strong customer service skills and a professional, patient-focused demeanor
  • Excellent organizational, multitasking, and time-management abilities
  • Strong verbal and written communication skills
  • High attention to detail and discretion with patient information
Why OrthoAtlanta?
  • Work with a collaborative clinical team in a respected practice
  • Opportunity to grow within a dynamic healthcare setting
  • Make a meaningful impact on patient experience every day

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!

About the Company

O

OrthoAtlanta