Patient Services Representative

Job Purpose:

• The Patient Services Representative at Crescent Community Health Center is responsible for providing exceptional service to patients by managing their appointments, answering inquiries, and ensuring a smooth and efficient flow of operations within the healthcare facility. This role is crucial in maintaining patient satisfaction and supporting the healthcare teams efforts in delivering quality care.

Key Responsibilities:

• Greet patients and visitors warmly and professionally, ensuring a welcoming environment.
• Schedule and manage patient appointments efficiently, coordinating with healthcare providers to optimize clinic operations.
• Answer phone calls and respond to patient inquiries promptly, providing accurate information and assistance.
• Maintain patient records and ensure confidentiality in accordance with healthcare regulations and policies.
• Assist patients with the registration process, verifying insurance information, and updating personal details as necessary.
• Collaborate with medical staff to facilitate patient care and address any concerns or issues that may arise.
• Handle billing and payment processing, explaining charges and assisting patients with financial inquiries.
• Participate in team meetings and contribute to continuous improvement initiatives to enhance patient services.
• Ensure compliance with Crescent Community Health Centers standards and procedures, maintaining a high level of professionalism at all times.

Required Education:

• High school diploma or equivalent is required.
• An associate degree or certification in healthcare administration or a related field is preferred.

Required Experience:

• Minimum of 1-2 years of experience in a healthcare setting, preferably in patient services or customer service roles.
• Experience with electronic medical records (EMR) systems is highly desirable.
• Previous experience in a community health center or similar environment is advantageous.

Required Skills and Abilities:

• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Strong organizational skills and attention to detail, ensuring accurate patient information management and scheduling.
• Proficiency in computer applications and ability to learn new software systems quickly.
• Ability to handle sensitive information with confidentiality and professionalism.
• Demonstrated problem-solving skills and ability to manage multiple tasks in a fast-paced environment.
• Commitment to providing high-quality patient care and exceptional customer service.