Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, High School Diploma, Interpersonal Skills, Logistics, Maintain Compliance, Patient Care, Patient Registration, Prism, Problem Solving Skills, Reimbursement
The Patient Service Representative (PSR) manages inbound/outbound patient interactions via phone, internet, or in person, handles scheduling, registration, and logistics, and supports revenue cycle tasks like claim scrubbing and missed visit follow-up.
- Accurately complete patient registration, verify insurance, and validate patient identity to ensure safety and reimbursement.
- Provide patients with appointment and payment information, offer financial counseling, and collect payments following policies.
- Act as a liaison, resolve care-related issues, and facilitate smooth patient flow.
- Train colleagues, ensure HIPAA compliance, and uphold company policies.
- Qualifications include a high school diploma, 2+ years healthcare/customer service experience, strong communication, problem-solving, computer literacy, and interpersonal skills.
- At PRISM Vision Group, employees enjoy competitive pay, benefits, career growth, and additional perks.