Patient Services Representative - 12hr FM

All Employees of Premier Medical Group are required to demonstrate our core values of Integrity, Respect and Compassion throughout their employment with us, placing patients first. Our employees must commit to always acknowledging our patients positively; showing genuine concern for their needs, identifying themselves and how they and others on the team can help, keeping patients informed and offering thanks for choosing and trusting us with their healthcare needs.

Job Purpose: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Greets/assists patients and visitors in a prompt, courteous, and professional manner. May receive incoming telephone calls and will treat in the same manner.

Essential Functions: (Examples of Duties)

• Verifies necessary information and updates the patient database as needed.
• Records patient demographics to include Social Security number, address and insurance information.
• Verifies insurance eligibility.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Explains financial requirements to the patients or responsible parties and collects copays, pre-payments, and outstanding balances as required.
• Schedules, coordinates, confirms and reschedules patient appointments according to established procedures. Relays necessary messages to staff.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
• Reconciles daily cash and balances the cash drawer.

11. Fill in for Medical Records Specialist if needed to include:

• Responsible for maintaining the data included in the patient's chart; functions performed include preparing and importing documents, quality control and indexing of included files.
• Receives and processes patient-related information to be included in patient charts, including laboratory reports, hospital reports, etc.
• As necessary, transfers current and historical data entry, faxing, scanning, or importing documents.

12. Participates with other staff to seek account resolution.

13. Attends staff meetings

14. Maintains patient confidentiality.

15. Performs related work as required.

Job Requirements/Qualifications: (Describe minimum qualifications, preferred or required)

Education: High School Diploma or equivalent.

Experience: One year of work experience in a healthcare environment preferred.

Knowledge and Skills: Knowledge of standard operating procedures for clinic operation. Knowledge of safety practices and hazardous conditions to provide a safe work environment. Knowledge of principles and practices of supervision. Ability to work effectively with external agencies, patients and staff. Ability to train and motivate employees. Ability to communicate clearly and effectively

Licenses/Certifications: None

Working Conditions: Work is performed in an office environment. Contact with staff, patients and outside agencies. Occasional evening or weekend work.

Physical Demands: Requires frequent sitting, standing for prolonged periods. Requires eye-hand coordination and manual dexterity. Requires normal range of hearing and eyesight to record and prepare reports and communicate appropriately.