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Patient Services Manager

Bridgeview Eye Partners

Kearney, Nebraska

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JOB DETAILS
SKILLS
Americans with Disabilities Act (ADA), Communication Skills, Computer Workstations, Data Entry, Data Quality, Detail Oriented, High School Diploma, Interpersonal Skills, Inventory Management, Leadership, Medical Billing, Medical Coding, Medical Office, Medications, Medicine, Multitasking, Office Equipment, Ophthalmology, Organizational Skills, Patient Care, People Management, Performance Management, Performance Reviews, Physical Demands, Presentation/Verbal Skills, Quality of Care, Staff Motivation, Telephone Technology, Time Management, Training/Teaching, Writing Skills
LOCATION
Kearney, Nebraska
POSTED
30+ days ago
POSITION SUMMARY: The Patient Services Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.
 
LOCATION:  Lind Eyecare, Kearney, Nebraska 
 
WHAT WE OFFER:
  • Competitive wage based on experience
  • Paid Time Off
  • Holiday Pay + 2 Floating Holidays
  • Medical, Dental, & Vision 
  • 401(k)
  • Opportunity for growth through company-sponsored certification program
ESSENTIAL RESPONSIBILITIES:  
  • Develop and guide staff to ensure consistency in performance and improve efficiencies.
  • Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
  • Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
  • Maintain inventory of all medications and supplies to ensure each examination room, the optical lab, and the office is well stocked accordingly. 
  • Evaluate staff performance and provide additional training as necessary.
  • Assist staff in their essential responsibilities, as necessary.
  • Provide a safe, clean, organized and inviting environment for both patients and staff.
 
EDUCATION AND/OR EXPERIENCE:
  • High school graduate, or equivalent is required.
  • Previous experience in ophthalmology is preferred.
  • Previous experience in management and/or supervision is preferred.
  • Previous experience in medical coding/billing is preferred.
COMPETENCIES:
  • Excellent interpersonal, written and verbal communication skills
  • Decisive leadership with above average judgment
  • Detail oriented, self-starter, with strong organizational skills
  • Able to effectively sustain multiple, simultaneous tasks
  • Ability to lead, motivate, and promote a team environment
  • Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
 
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
  • Physical Demands:
    • Work requiring sustained periods of both sitting at a computer workstation and standing/walking
    • Regular use of hands and fingers for keyboarding and other standard office equipment
    • Ability to communicate effectively through verbal and written means
    • Ability to hear and understand spoken information in-person and via electronic means
    • Visual acuity to ensure the accuracy of work performed on screens and in documents
    • Ability to maintain focus and attention to detail for extended periods
  • Work Environment: This position is based in a professional medical office setting that consists of a climate-controlled indoor environment with standard office noise levels that utilizes computers, phones, and related technology.
  • Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of essential job functions, in accordance with applicable laws.

 

About the Company

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Bridgeview Eye Partners