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PATIENT SERVICES MANAGER

Compass Group

Dearborn Heights, MI

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JOB DETAILS
SKILLS
Acute Care, Clinical Practices/Protocols, Coaching, Culinary Operations, Customer Relations, Customer Support/Service, Dietary Management, Dietetics, Electronic Medical Records, Employee Assistance Plan, Federal Laws and Regulations, Food Delivery, Food Services, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Housekeeping/Cleaning, Insurance, Laundry, Leadership, Life Insurance, Long-Term Care, Maintain Compliance, Microsoft Office, Nutrition, Operational Support, Operations, Patient Care, Patient Rights, Performance Management, Quality Assurance, Regulations, Regulatory Compliance, Regulatory Requirements, Retirement Plan, ServSafe Certification, Set Goals, State Laws and Regulations, Technical Leadership, Time Management
LOCATION
Dearborn Heights, MI
POSTED
2 days ago
Reports to: Director of Food and Nutrition

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Bench Patient Services Manager, you will provide leadership and operational support for Patient Services teams across acute care hospital accounts in theDetroit metro area. This role floats between locations based on business needs, including vacancies, new account openings, PTO coverage, performance stabilization, or special initiatives. You will assist in leading daily patient meal operations, ensuring meals are delivered accurately and on time while maintaining compliance with clinical, regulatory, and patient satisfaction standards. This role partners closely with clinical, culinary, and operations teams to deliver a high-quality patient dining experience.

Key Responsibilities:

  • Establish patient foodservice goals and support the implementation of patient meal service processes based on medical direction and patient population needs
  • Assist with hiring, directing, coaching, training, and developing patient services team members
  • Ensure compliance with physician-ordered diets, including special and modified diets, while accommodating patient food preferences within diet order limitations
  • Support patient satisfaction initiatives and ensure patient services staff contribute to achieving established satisfaction goals
  • Maintain compliance with all regulatory requirements, including federal, state, and accrediting agenciesAdhere to facility confidentiality, HIPAA regulations, and patient rights policies
  • Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance and Performance Improvement (QAPI) programs
  • Perform additional duties as assigned based on operational needs
Preferred Qualifications:
  • Minimum of one (1) year of foodservice management experience in an acute care hospital or long-term care/senior living setting
  • Associate degree with one (1) year of related foodservice experience or Bachelor's degree in foodservice technology, foodservice management, nutrition, or a related field
  • Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
  • ServSafe® Certification desirable
  • Proficiency with Microsoft Office applications and experience using electronic medical records (EMR) and diet office systems
Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.



Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1523466

TouchPoint

JON DAVIS

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About the Company

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Compass Group