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Patient Services Manager

Aramark

Dallas, TX

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JOB DETAILS
SKILLS
Business Support, Coaching, Cook Dishes, Corporate Finance, Cost Control, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Equal Employment Opportunity (EEO), Food Delivery, Food Services, Healthcare, Healthcare Administration, Hospital, Inventory Costs, Leadership, Maintain Compliance, Needs Assessment, Nutrition, Operational Communications, Operations Management, Patient Care, People Management, Performance Analysis, Performance Metrics, Production Control, Quality Management, Regulations, Regulatory Compliance, Regulatory Requirements, Resource Management, Safety Compliance, Safety Standards, Safety/Work Safety, Sanitation, Team Lead/Manager, Time Management, Twitter
LOCATION
Dallas, TX
POSTED
1 day ago

Job Description

Aramark Healthcare+ is seeking a Patient Services Manager to join their team at Methodist Dallas Medical Center in Dallas, TX. 

 

The Patient Services Manager will support the execution of patient services operations, including leading frontline teams to deliver a high-quality dining experience while ensuring compliance with all regulatory and nutrition standards. This role plays a key part in driving patient satisfaction, operational efficiency, and service excellence in the Food & Nutrition department.

Job Responsibilities

  • Manages patient food service activities in compliance with established standards
  • Leads patient services staff to ensure meals are prepared and delivered accurately and on time
  • Conducts routine rounding on patients and hospital departments to ensure satisfaction and service quality
  • Oversees diet office operations and the service ambassador program
  • Ensures compliance with safety, sanitation, and regulatory standards
  • Supervises tray line operations and/or room service programs

Leadership

  • Leverages Aramark?s coaching model to engage and develop team members
  • Rewards and recognizes employees to drive engagement and retention
  • Ensures individual and team performance meets operational objectives and client expectations
  • Plans and leads daily team briefings
  • Maintains safety and sanitation standards across all operations

Client Relationship

  • Maintains effective client and customer relationships to support business success
  • Identifies client needs and communicates operational progress
  • Delivers excellent customer service aligned with Aramark?s service model

Financial Performance

  • Assists with preparation and maintenance of department financials
  • Supports achievement of client and company financial targets
  • Utilizes Aramark systems and processes to monitor performance metrics, inventory, and cost trends
  • Educates team members on key drivers that impact financial performance

Productivity

  • Drives operational efficiency through cost control and effective resource management
  • Supports food and labor initiatives aligned with Operational Excellence standards
  • Ensures team is trained and capable of executing responsibilities
  • Oversees production, quality, and operational controls

Compliance

  • Maintains a safe and healthy environment for clients, customers, and employees
  • Ensures compliance with all policies, procedures, and regulatory requirements, including safety, health, and labor standards

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

  • At least 2 years of patient food service experience within a hospital or acute care setting preferred 
  • Minimum of 2 years of supervisory or management experience required
  • Bachelor?s degree in Hospitality, Healthcare Administration, Nutrition, or a related field preferred, or equivalent experience

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/