Patient Services Manager 2

Role Overview

Sodexo is seeking a Patient Services Manager 2 to support USC Arcadia Hospital, a 348‑bed acute care hospital with a busy Emergency Department. The patient food service operation serves approximately 175–240 patient trays per meal and plays a critical role in overall patient satisfaction and clinical outcomes.

This position offers an exciting opportunity to lead patient-centered food service operations in a fast-paced, high-impact healthcare environment.

What You'll Do

• Lead the patient services team, ensuring a high-quality, patient-centered dining experience
• Oversee daily patient food service operations for a 348‑bed hospital serving 175–240 trays per meal
• Conduct patient experience rounding and resolve concerns to drive satisfaction
• Partner with clinical and nursing teams while ensuring quality, safety, and compliance
• Drive process improvements and innovation to enhance service and operational efficiency

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven leadership experience in healthcare, hospitality, or food service operations
• Success managing high-volume patient meal service programs
• Strong focus on patient experience, quality, and service recovery
• Excellent communication and collaboration skills in fast-paced environments
• Healthcare food service experience preferred

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.