Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Data Analysis, Data Entry, Data Quality, Documentation, Electronic Medical Records, Follow Through, Healthcare Providers, High School Diploma, Hospital, Interpersonal Skills, Magnetic Resonance Imaging (MRI), Medical Records, Medical Terminology, Medical Transcription, Organizational Skills, Patient Care, Patient Confidentiality, Patient Education, Position Statements, Presentation/Verbal Skills, Primary Care, Process Improvement, Writing Skills
Who we Are: Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patients health is our priority, and we go above and beyond to care in every way possible. Position Statement The Primary Care Patient Services Coordinator coordinates referrals and services for patients and enters patient information to EMR according to established documentation guidelines. Key Responsibilities: At the request of the provider, schedules appointments for patients with other departments within and outside North Country Health System. Gives appropriate instructions to patients for all scheduled appointments and tracks outside appointments to ensure proper follow through. Ensures that documentation for outside referrals is received by referring provider and scanned into EMR, including RCT referrals and MRI screening forms. Confirms outside appointments with patient by phone or face to face. Courteously receives, places and transfers calls using proper phone etiquette, handling phone information requests with accuracy and respect for patient confidentiality. Forwards messages to the appropriate personnel using various forms of communication. Courteously assists patients with completing departmental forms. Files patient information according to established protocol. Participates in analysis of the data entry process to ensure optimization and data accuracy. Knowledge, Skills, and Abilities: High school diploma required. Possesses excellent organizational skills paired with verbal written and communication skills. Demonstrates strong interpersonal skills and capability to work effectively with all staff. Demonstrates excellent customer service skills. Shows competency in computer skills. Understands medical terminology. Transcription experience helpful. One year of experience in a medical practice preferred.
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North Country Hospital
North Country Hospital is a private, nonprofit acute care community hospital serving twenty-two communities in a two-county area in the rural Northeast Kingdom of Vermont. Located on 30 acres in a quiet, easily accessible part of the City of Newport, NCH blends medical expertise and technology with a genuine concern for people. In addition to a population base of over 27,000 residents, the hospital provides care to the many area visitors, summer vacationers, skiers and other sportsmen.
North Country Hospital is governed by a Board of Trustees, comprised of community members, who give of their time to fulfill this vital role. The system includes the hospital, outpatient services, physician practices and Derby Green, a skilled care facility. North Country Hospital is a member of the American Hospital Association and the Vermont Association of Hospitals and Health Systems. It is licensed by the State of Vermont Department of Health and is certified by the Department of Health and Human Services as a provider under the Medicare program, It is also accredited by the Center for Medicare Services (CMS), which assures that the hospital meets the highest standards of medical care.
North Country Hospital provides cost effective care to all people regardless of race, color, creed, national origin, and ability to pay. The hospital has a further commitment to community partnerships and to encourage, educate, and assist members of the community in the maintenance and improvement of their own health.
Founded in 1919 by a group of area citizens, Orleans Country Memorial Hospital opened in 1924, the present North Country Hospital, opened in 1974.