Patient Services Coordinator III

Patient Services Coordinator  Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator 
Location: Winston- Salem, North Carolina 
Department: Forsyth Endocrine Consultants  - Highland Oaks

Employment Type: Full Time, M-F 8:00a-5:00p

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

About Our Team:

Our clinic cares for patients suffering from both common and complex endocrine issues. Whether you are dealing with changing hormones as you age or a hormone disorder caused by a tumor or other health condition, we are here for you. 

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

• Greet and Check in patients for orthopedic appointments.
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner. 
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.