What We Offer
Novant Health Pediatric Neurology is seeking a full-time Patient Services Coord III!
This position offers a consistent weekday schedule with flexibility to choose either Monday-Friday 8:30am-5:00pm or Monday-Friday 8:00am-4:30pm.
Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.
What You'll Do
Job responsibilities include:
Perform patient check-in and check-out procedures
Manage multiple work queues, including no-shows, follow-ups, and registration
Assist the referral coordinator with processing referrals
Answer and route incoming phone calls
Manage fax intake and document distribution
Provide high-quality customer service to patients and families
What We're Looking For
Education: High School Diploma or GED, required.
Experience: One year of clerical experience in medical office setting, required.
Other related experience may be considered in lieu of medical office experience.
Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
Additional skills preferred: Proficient in use of all computer software utilized in practice.
Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
159384